Privacy policy

1. Data controller

The data controller is Robot-ics S.r.l., registered office at Via Casino Vezzani, 44, 66014 Crecchio (CH), Italy — operational office at Via Santo Stefano, 16, 65015 Montesilvano (PE), Italy — VAT and tax code 02593440692.

For any question about the processing of personal data you can reach us at: email info@robot-ics.com · certified email (PEC) robot-ics@flexipec.it · phone +39 340 182 6913.

2. Data we process

• Browsing data: as a normal part of how Internet protocols work, the systems running the website collect some technical data such as IP address, browser and device type, date and time of the request and page visited. They are recorded in server logs by the hosting provider and are not used to identify visitors.
• Data you provide voluntarily: through the contact form we collect first and last name, company, email address, phone, topic and message text, plus the date and the page the request was sent from. The same applies to data contained in emails you send us directly.
• Statistical data: only if you accept it in the banner, Google Analytics 4 collects aggregate information about how the website is used (pages visited, visit duration, device type, approximate geographic area). Details are in the cookie policy.
• Preferences stored in your browser: your cookie choice and selected language are stored only on your device and are never sent to us.

We do not intentionally collect special categories of data (Art. 9 GDPR): please do not include them in your messages.

3. Purposes and legal bases

• Replying to requests for information, quotes and consulting sent through the form or by email — legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) GDPR) and, for general requests, our legitimate interest in replying to people who contact us (Art. 6(1)(f)).
• Ensuring the operation and security of the website and preventing abuse of the contact form (spam, repeated submissions) — legal basis: the controller's legitimate interest (Art. 6(1)(f)).
• Producing aggregate statistics on website use in order to improve it — legal basis: your consent (Art. 6(1)(a)), which you can withdraw at any time.
• Complying with legal obligations and, where necessary, establishing, exercising or defending legal claims — legal basis: legal obligation (Art. 6(1)(c)) and legitimate interest (Art. 6(1)(f)).

Data is not used to send you marketing communications or newsletters without your specific consent, nor for automated decision-making or profiling.

4. How data is processed and secured

Processing is carried out with IT and electronic tools, with appropriate technical and organizational measures to protect data against unauthorized access, loss or disclosure. The website uses encrypted connections (HTTPS) only.

Requests sent through the form are delivered to our company mailbox. To limit abuse, the server keeps a cryptographic fingerprint (hash) of the IP address together with the submission times for one hour in a temporary folder, without storing the address in clear text.

The website's fonts are hosted on our own server: visiting the site does not trigger requests to external services such as Google Fonts. The Google Maps link on the Contact page opens Google's website only if you click it.

5. Whether providing data is mandatory

Providing data through the contact form is optional. However, name, email and message are needed for us to reply: without them the request cannot be sent. Company and phone are optional.

Consent to statistical cookies is optional: refusing it does not limit your use of the website in any way.

6. Recipients of the data

Data may be processed, solely for the purposes stated, by:

• Robot-ics S.r.l. staff authorized to process data and bound by confidentiality;
• providers delivering technical services on our behalf, appointed as data processors under Art. 28 GDPR: the website and email hosting provider and, with your consent, Google Ireland Limited for Google Analytics;
• consultants, professionals and public authorities, where necessary to comply with legal obligations or protect our rights.

Data is not disclosed to the public or sold to third parties. An up-to-date list of data processors is available on request.

7. Transfers outside the European Union

Data collected through the form is stored with providers based in the European Union. Google Analytics may involve transfers of data to the United States to Google LLC, which participates in the EU-U.S. Data Privacy Framework, found adequate by the European Commission in its decision of July 10, 2023 (Art. 45 GDPR); the Standard Contractual Clauses approved by the Commission also apply.

8. Retention periods

• Contact requests: for as long as needed to handle the request and any follow-up, and in any case no longer than 24 months after the last contact. If the request leads to a contract, data is kept for the duration of the relationship and for the following 10 years required by Italian civil and tax law (Art. 2220 of the Civil Code).
• Browsing data in server logs: for the period set by the hosting provider for security reasons, unless needed to investigate crimes.
• IP fingerprint for the form's anti-abuse limit: one hour.
• Google Analytics statistical data: up to 14 months, after which it is deleted automatically.

9. Your rights

At any time you can exercise the rights set out in Articles 15–22 GDPR, in particular to:

• access your data and obtain a copy;
• ask for it to be corrected or completed;
• ask for it to be erased or for processing to be restricted;
• object to processing based on legitimate interest;
• receive the data you provided in a structured, machine-readable format (portability);
• withdraw your consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise your rights, write to info@robot-ics.com or to the certified email address robot-ics@flexipec.it: we will reply without undue delay and in any case within one month.

If you believe the processing infringes the law, you have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) or with the supervisory authority of the country where you live or work.

10. Changes to this notice

We may update this notice to reflect changes in the law or to the website. The version in force is always published on this page, with the date of the last update shown at the top.